Privacy Policy
Privacy practices for eNyay Setu
This policy explains how eNyay Setu collects, uses, shares, stores, and protects personal information when parties, arbitrators, advocates, and administrators use the service.
Public Links
Status
Last updated: 6 April 2026. Review this page before publishing to add your final legal entity name, support email, and production domain.
Overview
eNyay Setu supports online dispute resolution workflows including registration, case creation, document exchange, hearings, notifications, and payment-related operations. We process personal data only to operate, secure, and improve these services in line with applicable laws and contractual obligations.
Information We Collect
- Account information such as name, email address, mobile number, role, password hash, and profile details.
- Case data such as party information, dispute summaries, hearing schedules, pleadings, evidence, awards, and case communications.
- Verification and compliance data such as identity documents, professional information, approval status, and audit logs.
- Technical data such as IP address, browser type, device information, session activity, and security events.
- Transaction data required to process platform payments, billing records, and related reconciliation details.
How We Use Information
- To create and manage user accounts, authenticate access, and maintain role-based permissions.
- To administer arbitration matters, schedule hearings, share documents, and maintain case records.
- To communicate service updates, verification outcomes, support responses, and required legal notices.
- To monitor system integrity, investigate abuse, detect fraud, and enforce platform rules.
- To comply with legal obligations, resolve disputes, and maintain defensible audit trails.
How We Share Information
We may share personal information only where necessary for the operation of the service, including:
- With authorized parties, arbitrators, advocates, and administrators participating in a case.
- With service providers that support hosting, storage, authentication, messaging, analytics, and payment processing.
- With legal, regulatory, or law-enforcement authorities where disclosure is required by law or valid process.
- In connection with a merger, restructuring, financing, or sale of assets, subject to appropriate safeguards.
Retention
We retain information for as long as reasonably necessary to provide the service, maintain case records, comply with statutory retention duties, resolve disputes, enforce agreements, and support security reviews. Retention periods may vary depending on account status, case lifecycle, regulatory obligations, and litigation hold requirements.
Security
We use administrative, technical, and organizational measures designed to protect personal information, including access controls, authentication checks, encrypted transport, audit logging, and restricted administrative workflows. No system can guarantee absolute security, so users should also protect their credentials and report suspected misuse promptly.
Your Rights
Depending on applicable law, users may have rights to access, correct, delete, restrict, object to, or obtain a copy of certain personal information. Requests can be submitted through the support page. We may need to verify identity before acting on a request.
Children
The service is intended for professional and legal dispute-resolution use and is not directed to children. We do not knowingly collect personal information from children for standalone consumer use of the platform.
Contact
For privacy questions or data requests, contact the team through the support page at /support. Replace this line with your final legal contact email before submitting the production app listing.