Support
Get help with eNyay Setu
Use this page for account-access issues, case workflow questions, technical problems, document handling issues, and privacy or legal-policy requests.
Public Links
Status
Set your final support email, phone number, and operating hours before publishing the production domain.
How to Reach Support
Support requests should be routed through your official customer support email and help desk workflow. Replace the placeholders below with your production contact details before app-store submission.
support@your-domain.com
Use for login issues, technical bugs, and general assistance.
Hours
Monday to Friday, 9:00 AM to 6:00 PM IST
Update this window if your support team operates on a different schedule.
Priority Requests
Access loss, payment failures, urgent case blockers
Mark the case number and issue summary clearly in the first message.
Recommended Request Details
- Full name, email address, and user role.
- Case number or hearing reference, if applicable.
- A concise description of the issue and the steps that led to it.
- Relevant screenshots, timestamps, and browser or device details.
Response Targets
- Urgent access or payment issues: target initial response within 1 business day.
- General product questions: target initial response within 2 business days.
- Privacy or legal-policy requests: handled after identity verification and internal review.
Self-Service Access
Users can return to the platform home page, sign in, or register using the links below.